*Qualifications:*
● To qualify for this position, the team member must hold at least a high school diploma (required) with one year administrative experience or related education (preferred).
● A valid driver’s license and automobile insurance are required for this position, regardless of whether or not the team member transports clients.
*Required Skills:*
● Basic computer skills and knowledge
● Communication skills, both verbal and written
● Knowledge of administrative procedures, such as record keeping and filing
● Knowledge and ability to operate standard office equipment
● Attention to detail
● Customer service skills
● Time management skills
● Organizational skills
● Leadership skills
*Job Duties and Responsibilities:*
● Answer phone calls and make calls as needed
* Return voicemails regularly
● Greet and assisting visitors and clients
● General office duties such as scanning, shredding, mailing and uploading documents
● Prepare and modify documents, as needed
● Assist in auditing client files in EHR on the first business day of every month
● Add clients to EHR and work with supervisor to assign them to providers
* Update client demographics in EHR as needed
* Set up client Appointment reminders in EHR
● Complete client satisfaction and client discharge surveys
● Print and mail letters to clients from providers (may require trips to post office)
● Ensure that common areas are clean and presentable
● Take payments from clients over the phone via credit card
● Take co-payments and private pay payments in office
● Assist in creating and streamlining new processes and procedures
* Handle and process incoming website inquiries, referrals, and forms.
* Handle incoming faxes from Hello Fax and forward record requests to providers with a deadline.
* Follow up on provider deadlines.
* Fax out documentation for providers through Hello Fax.
● Reply to emails regularly
* A non-compete agreement will be signed by the employee
* Other duties as assigned
*Required Meetings:*
All team members are required to attend the monthly Team Meeting via Zoom.
The meeting is 1.
5 hours long and is the first Wednesday of each month at 9:30am.
Administrative team members are required to attend meetings as scheduled.
*Performance Indicators:*
● The Admin Support Specialist is required to work 40 hours per week in their assigned office to complete tasks as required.
● Call should be answered when available/voicemails responded to promptly
● Auditing - Incomplete ROI Report, Medicaid Report must be completed on the first business day of every month.
Monthly Admin Audits are conducted.
*Materials Provided by Heart and Solutions:*
● Heart and Solutions email account
● Valant account
● Office supplies, including but not limited to: ink, paper, pens, pencils, tape, stapler, staples, legal pads, folders, post-its, paper clips, binder clips, envelopes, stamps.
● Printer
● Fax
● Desktop computer
● Shredder
*Compensation:*
● $15 per hour.
40 hours per week paid biweekly.
● 2 weeks of accrued PTO annually
● Up to $300 per month in health insurance premiums: health, dental, vision available
● Life Insurance paid for by the agency - $50,000 or $100,000 in the case of accidental death
● Childcare pretax benefit
● 6 paid holidays per year (Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Day, New Years Day
* $35 per month Cell phone reimbursement
Job Type: Full-time
Pay: $15.
00 per hour
Benefits:
* Dental insurance
* Employee assistance program
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
Application Question(s):
* What interests you about this position?
Experience:
* Customer service: 1 year (Preferred)
Ability to Relocate:
* Grundy Center, IA 50638: Relocate before starting work (Required)
Work Location: In person
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