Customer Service Representative

We are looking for a result-driven retail *Customer Service Representative* to be responsible for all job duties, from generating leads to closing sales.
*Customer Service Representative *duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions.
You should be able to promptly resolve customer complaints and ensure maximum client satisfaction.
To be successful as a *Customer Service Representative*, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards.
Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.
Responsibilities Ensure high levels of customer satisfaction through excellent sales service Assess customers needs and provide assistance and information on product features Welcome customers to the store and answer their queries Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis “Go the extra mile” to drive sales Maintain in-stock and presentable condition assigned areas Actively seek out customers in store Remain knowledgeable on products offered and discuss available options Process POS (point of sale) purchases Cross sell products Handle returns of merchandise Team up with co-workers to ensure proper customer service Build productive trust relationships with customers Comply with inventory control procedures Suggest ways to improve sales (e.
g.
planning marketing activities, changing the store’s design) Skills Proven work experience as a Retail Sales associate, Sales representative or similar role Basic understanding of sales principles and customer service practices Proficiency in English Basic Math skills Working knowledge of customer and market dynamics and requirements Track record of over-achieving sales quota Hands-on experience with POS transactions Familiarity with inventory procedures Solid communication and interpersonal skills A friendly and energetic personality with customer service focus Ability to perform under pressure and address complaints in a timely manner Availability to work flexible shifts Must be able to pass background check Job Type: Full-time Pay: $13.
00 - $16.
00 per hour Shift: * Day shift * Evening shift * Morning shift Weekly day range: * Monday to Friday * Weekends as needed Work setting: * In-person Work Location: In person