Director Of Operations

DO NOT SUBMIT YOUR RESUME WITHOUT READING THIS JOB DESCRIPTION IN FULL! YOU MUST BELIEVE YOU’RE THE RIGHT PERSON FOR THE JOB OR DO NOT PASS GO, DO NOT APPLY! Ask yourself: On a scale of 1 to 10, is your work ethic a 10+? Do you have true GRIT, tenacity, and live in the realm of anything is possible? Do you solve problems creatively and yet with regard to high quality and details? Do you relate to people well and think on your feet? Are you organized and precise? Do you catch your mistakes? Do you have experience in the landscape? The above is who we are looking for! We need a leader who GETS THINGS DONE WITH EXCELLENCE and has a strong desire to help make a small business better.
This person will have the opportunity to grow with this company with the potential to the COO position.
We are looking for TALENT! Who are we? Maloney Landscapes is a fast-growing landscaping and snow removal service.
The mission is to provide a Five Star Experience for our clients and build Five Star Careers for our team members.
We believe in integrity, productivity, accountability, intentionality, camaraderie, and collaboration.
Who are we looking for? The Director of Operations is an individual who is going to be a visionary partner for this team.
This person relishes the opportunity to build; they look for holes to create solutions and improve systems.
He or she is deeply committed to completing tasks the right way with a high degree of quality, attention to detail, and consistent communication.
This person has immense focus and can do one thing for a long time without getting distracted, as well as the ability to stay calm amid the whirlwind and urgent matters.
The Director of Operations executes the team’s mission and makes client experiences and our agents’ careers his/her priority.
This person will be the BOSS of all team members and partner to the owner, so they will need to have confidence in their authority to direct the ship forward.
The right candidate will also want to grow his or her own skills and develop as a leader within the team to earn future opportunities.
As the success of the team grows, this individual will be responsible for hiring, training, and leading additional team members to ensure all administrative, sales operations and customer experience systems and processes continue to be completed to high standards and with maximum efficiency.
The Director of Operations is deeply committed to: Supporting the sales team in achieving greater and greater levels of success through unparalleled sales and marketing systems and support Ensuring our clients have an unparalleled 5-star experience Ensuring our employees have an unparalleled 5-star career by making the in-office experience exceptional for his or her colleagues Compensation Base salary of $70,000 - $80,000 commensurate with experience Growth opportunities within the Growing Company IRA Match Paid Vacation Opportunity for Healthcare Compensation: $70,000 - $80,000 Responsibilities: Provide leadership and coaching for Operations Team members Communicate effectively with clients, ownership, and employees Build, implement, and manage all systems for sales pipeline, lead generation, database management, information management, marketing (digital, geographic, and brand), and back-office support Responsible for all financial systems Ensuring operational compliance where applicable at the local and state level Update and maintain support documentation for systems and processes Be the first point of contact for customer inquiries and complaints Keep owners and sales department informed regarding any client or team problems or issues that need to be addressed Responsible for hiring, training, coaching, and holding accountable all operations team members Responsible for vendor relationship management.
Responsible for preparation of team meeting agenda weekly Responsible for updating accountability tracking system weekly Attend one on one meetings with CEO as scheduled Roleplay and review customer service and referral scripts Implementation and adoption of new technologies for the business Qualifications: Exceptional organizational and project management abilities Strong written and verbal communication skills Excellent ability to focus Bookkeeping skills/understanding Commitment to detail and operational integrity Service-based attitude Proven ability to lead succeed 1-3 years of service and management experience 3-5 years of operations experience Maintain “grace under pressure” and have a sense of humor Be a team player and play to win About Company Maloney Lawn Landscape Snow provides commercial and residential landscaping services to Waterloo, IA, and the surrounding areas.
Established in 2014, Maloney Lawn Landscape Snow has services such as commercial landscaping, new home landscaping, snow removal, sod installation, and hydroseeding.
Customer service and excellent work is at the top of the Maloney priority list.