Call Center Agent

*Precision of New Hampton *is seeking *Call Center Agents.
* Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Provide accurate information about products, services, and policies to customers - Assist customers with placing orders, processing returns, and resolving any issues or complaints - Perform data entry tasks to update customer records and maintain accurate information - Collaborate with team members to ensure customer satisfaction and achieve performance goals - Follow call center scripts and procedures to provide consistent service to customers Requirements: - Fluent in English (verbal and written communication skills) - Previous experience in a call center or customer service role is preferred - Knowledge of medical office procedures and terminology is a plus - Strong data entry skills with attention to detail and accuracy - Ability to analyze customer needs and provide appropriate solutions - Excellent phone etiquette and active listening skills - Bilingual in Spanish is a plus - Ability to multitask and work in a fast-paced environment Note: This job description is not intended to be all-inclusive.
The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type: Full-time Pay: $17.
00 - $22.
00 per hour Benefits: * 401(k) matching * Health insurance * Paid time off Schedule: * 8 hour shift * Monday to Friday People with a criminal record are encouraged to apply Ability to Relocate: * New Hampton, IA 50659: Relocate before starting work (Required) Work Location: In person